Telemarketers using the registry’s compliance procedures must use registry data obtained no more than 31 days before a call. Exceptions and defenses exist, so registration does not make every later call unlawful.
What the 31-day rule actually means
The federal rule prohibits covered telephone solicitations to registered residential subscribers. A seller seeking the rule’s safe-harbor protection must maintain compliance procedures and use a version of the registry obtained no more than 31 days before making the call.
Why repeat calls matter
Federal law provides a potential private action when a person receives more than one call within a 12-month period by or on behalf of the same entity in violation of the regulations. Permission, an established relationship, personal relationships, caller identity, and other facts can affect the analysis.
Build a verifiable record
- Verify the number through the official National Do Not Call Registry website.
- Save the verification or confirmation showing the registration status.
- Screenshot complete call logs with dates, times, and numbers.
- Record the company or seller represented on each call.
- Preserve voicemail, offers, websites, and callback numbers.
- Keep evidence of any consent or request to stop.